FLC receives quality service accolade

Family Law Consultancy was awarded the Law Society of England and Wales’ prestigious Lexcel accreditation after being independently assessed against high standards of management practice and customer care.

Stephanie Walmsley, Director at FLC said:

“By securing Lexcel we are sending a clear message - that we meet international standards of customer care and service within legal practice. Having Lexcel under our belts says we are a law firm with a reputation for quality. Quality marks bring value to both the clients and the employees of law firms, and during these difficult economic times, firms need to stand out with the particular strengths and benefits they offer.”

To gain and retain Lexcel accreditation, practices must undergo a rigorous initial application and assessment process, which is then repeated annually. This includes conducting suitability checks and an on-site assessment.

 John Wotton, President of the Law Society of England and Wales, says, “Achieving Lexcel accreditation proves a serious commitment to the continual development of the practice's management standards. By implementing policies, plans and procedures within Lexcel's key areas, such as client service and risk management, practices can show the positive steps they are taking to help clients in the increasingly diverse, complicated and competitive legal market. Lexcel acts as a beacon of quality to clients and potential clients alike.”